Please read the FBI case study and review the framework of “organisational design variables” (chapter 3/fig. 3.1 of text) and the linked “managerial levers” (chapter 1/fig. 1.8).
Imagine that you’ve passed a high level security clearance and have been appointed as the FBI’s new CIO (at the time of the case study). Which of the managerial levers would you focus on to help the FBI make more strategic use of IT? (What would you do and why?)